Shipping

• Orders will be shipped FedEx, except in special circumstances, approved by Genie.
• Residential deliveries require an additional $4.00 in shipping.
• For international shipments, duties and taxes, when applicable, will be charged separately.

Return Policy

• Signet, Inc. will gladly accept and process in-stock returns at no charge (except freight, when applicable) within 30 days of purchase, no questions asked.
• A return authorization number must be obtained from a Genie team representative and noted on the package being returned.
• Customer is responsible for return shipping, as well as shipping/handling on the original order and the exchange order (if applicable).
• Signet, Inc. will handle all merchandise pick up arrangements for damaged/defective or mis-shipped orders.
• No restocking fee applies.
• Special Order/Custom items are not returnable.

How to Return Merchandise

• Contact Signet's Genie team to obtain a Return Authorization (RA) number:
  • Email GenieTeam@gosignet.com
  • (800) 654-3889 outside Memphis
  • (901) 387-5555 in Memphis
• Write the RA number on the outside of each box/carton.
• Ship your return to:
  • Signet, Inc., Attn: Returns Dept., 1801 N. Shelby Oaks Drive, Suite 12, Memphis, TN 38134